Refund & Cancellation Policy.

1. Founding Membership

Founding Membership is free to join, so there is no payment to refund. You can request to have your Tixoo account and personal data removed at any time, subject to applicable legal retention requirements. Please refer to our Privacy Policy for more information about your data rights.

2. Event Ticket Cancellations

Once Tixoo is live, cancellation windows and refund eligibility will be determined by the event organiser or venue for each listing. The applicable cancellation and refund terms will be clearly displayed before you complete a booking and payment.

3. Turf & Venue Slot Cancellations

Turf, court, and venue slot bookings can typically be cancelled up to the cut-off time specified for the booking. The applicable cancellation deadline will be shown at the time of booking. Cancellations made after the stated cut-off may not be eligible for a refund.

4. Refund Timelines

Where a refund is applicable, it may be credited to your Tixoo Wallet immediately or returned to your original payment method within 5 business days, depending on your bank, payment provider, or payment gateway processing times.

5. Non-Refundable Items

Convenience charges, where applicable, and any amount explicitly identified as non-refundable at checkout will not be refunded. Any applicable non-refundable charges will be disclosed before you complete your purchase.

6. Event Cancelled by the Organiser

If an event, match, or venue slot is cancelled by the organiser or venue, we will notify affected users where possible. Eligible bookings will be refunded in full to your original payment method or credited to your Tixoo Wallet, as applicable.

7. How to Request a Refund

Once the Tixoo app is live, you can raise a refund or cancellation request through the app. You may also contact us at support@tixoo.in with your booking reference and relevant details so that we can review your request.